Based on agile automation methodology, our solutions deliver up to 90% automation by capturing knowledge of the subject matter experts
From real time resolution of IT tickets to proactive inventory alerts, HIRO can handle wide range of tasks with its versatile design.
IT SERVICE MANAGEMENT
Minimize resolution time by automating level 1 & level 2 support tasks in IT Service Management (ITSM)
SUPPLY CHAIN MANAGEMENT
Increase supply chain responsiveness by generating proactive alerts in end-to-end Supply Chain
FINANCE
Transform finance department by automating the knowledge through entire value chain – from accountants to value managers
HR
Automates daily manual tasks of HR manager while easily accommodating changes in policies
Agile Automation Methodology
The agile automation methodology comprises of five phases reducing implementation time to weeks by eliminating process discovery, analysis and re-engineering prior to automating. With Knowledge Automation the implementation phase is limited to integration and training with focus on obtaining immediate automation.
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Phase 1: Project Kickoff
Implementation starts with project planning, team selection, role assignment and establishing steering committee.
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Phase 2: Solution Design
Next phase involves designing the solution by identifying existing systems and data required to automate the selected business process.
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Phase 3: Integration & Training
In this phase integration of existing system and project team training starts in parallel. The phase completes by transferring initial knowledge to HIRO.
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Phase 4: Automation of initial tasks
Initial tasks are sent to HIRO for automation along with paired coaching.
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Phase 5: Adding incremental knowledge
In final phase, the solution is scaled by adding new knowledge to HIRO, integrating new systems and on-boarding more employees as required.
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